Help & FAQs

Some General Questions to get you started 


“My Digicel mobile will not turn on”  

  • Make sure the power button is switched on
  • Make sure your battery is charged.  

“There is a SIM error message on my screen”  

If the display shows “Unknown SIM”, “SIM Error”, or a similar message, there may be a number of possible causes:

  • Your SIM may not be inserted the right way.
  • Your SIM may be damaged or faulty. However, this rarely occurs so we advise that you carefully check  that the SIM is inserted properly before going to the Digicel store. 
  • Please refer to your phone’s manual for detailed instructions on how to correctly insert the SIM card. 

“My Digicel mobile doesn’t ring when people call”  

Please check:

  • The ring tone has not been switched off.
  • The volume has not been turned down.
  • Call Divert for all calls has not been activated 

“My Digicel mobile doesn’t work”  

Please check:  
  • Your mobile is turned on
  • Your battery is charged
  • You have sufficient credit
  • SIM is properly inserted
  • You have entered the correct PIN  
If the problem persists please refer to your phone’s manual or call into the Digicel Store located in the Civic Centre in Aiwo.